Complaint Process Guide

Dear Members;

Re: Complaint Process Guide

It has recently come to our intention the Employer believes they have a number of options available to them when investigating complaints of interpersonal disputes, workplace harassment or sexual harassment. The Employer is of the mistaken belief that if they receive a complaint, regardless of the subject matter, via that this gives them the right to investigate complaints outside of the terms of the Collective Agreement. This is currently the subject of a dispute between the Union and Employer.

In view of this, I would like to encourage members to familiarize themselves with the following definitions of interpersonal disputes, workplace harassment and sexual harassment.

Article 3.04 Definition of Interpersonal Dispute (Also LOA #35)

“Interpersonal Disputes” as used in this Clause (3.04) shall be defined as a series of repeated and intentional incidents whereby one employee intimidates another.

Review the 3.04 process here:

Article 31.03 Definition of Workplace Harassment (Also LOA #30)

“Workplace Harassment” is defined as one or a series of incidents involving unwelcome comments or actions which may concern a person’s race, colour, ancestry, place of origin, religion, marital status, physical or mental disability, age, sex, or sexual orientation or similar personal characteristic.

“Sexual Harassment” is defined as one or a series of incidents involving unwelcome sexual advances, requests for sexual favours, or other verbal or physical conduct of a sexual nature. 

Review the 31.03 process here: 

In view of the foregoing, and the Employers inconsistent practices for investigating complaints throughout the province; if you have a complaint you feel falls within one of the above-mentioned definitions please file your complaint directly with either the Employer or the Union. Do not send aforementioned complaints to It would also be helpful that you include specifics with your complaint and copy either the Union or Employer as applicable.

If your complaint is of a confidential nature I implore you to send it directly to Executive Vice President and President 

In Solidarity, 

Cameron Eby

Provincial President

Ambulance Paramedics of BC

CUPE Local 873

Please click HERE to view PDF version of this message.